Privacy Policy

Introduction

Mother of Pearl ("we", "us", or "our"), operating at motherofpearl.com.au, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

This policy is compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or purchasing our products, you agree to the practices described in this policy.

Information We Collect

We collect personal information that is necessary to provide our products and services. This may include:

Identity information — your name and date of birth where required
Contact information — email address, phone number, and residential address
Household information — residential address to verify household membership for content access and support eligibility
Payment information — billing address and payment details (processed securely via third-party payment providers; we do not store card details)
Account information — username, password (encrypted), and purchase history
Device and usage data — IP address, browser type, pages visited, and time spent on the Site (collected via cookies and analytics tools)
Communications — records of correspondence when you contact our support team
We collect information only through lawful and fair means, and only where it is reasonably necessary for our functions.

How We Collect Information

We collect personal information in the following ways:

Directly from you when you create an account, make a purchase, or contact us
Automatically via cookies, web beacons, and analytics tools when you visit the Site
From third-party payment processors when you complete a transaction
From email and social media interactions if you engage with us on those platforms
Where practicable, we will inform you why we are collecting your information at or before the time of collection.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders and deliver products or services
Verify household membership to manage content access and support eligibility
Provide customer support exclusively to the purchasing household
Manage your account and communicate with you about your orders
Send transactional emails (order confirmations, shipping updates, receipts)
Send marketing communications, where you have opted in
Improve our website, products, and customer experience
Comply with our legal obligations under Australian law
Detect and prevent fraud or unauthorised use of our services
HOUSEHOLD VERIFICATION
Your residential address is used to verify household membership in accordance with our Terms & Conditions. Support and content access is limited to the registered household. We handle this information with strict confidentiality.

 

Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and understand how visitors use our Site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies — required for the Site to function (e.g. shopping cart, login sessions)
Analytics cookies — help us understand how visitors interact with the Site (e.g. Google Analytics)
Marketing cookies — used to deliver relevant advertisements, only where you have consented
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

Service providers — trusted third parties who assist us in operating our business (e.g. payment processors, delivery partners, email platforms), bound by confidentiality obligations
Legal requirements — where we are required to disclose information by law, regulation, or court order
Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
With your consent — in any other circumstance where you have given us express permission
We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

Overseas Disclosure

Some of our third-party service providers may be located or operate outside Australia (for example, cloud hosting or email platforms). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles.

By using our Site, you consent to your information being disclosed to overseas recipients where necessary for the purposes described in this policy.

Data Security

OUR COMMITMENT
We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Our security measures include:

SSL encryption across the Site
Secure, encrypted storage of account passwords
Payment processing through PCI-DSS compliant providers
Regular review of our information collection, storage, and processing practices
Restricted access to personal information to staff on a need-to-know basis
While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to responding promptly to any suspected data breach in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

Account information is retained for the duration of your account. You may request deletion of your account and associated data at any time (see Section 10 below).

Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

Access — request a copy of the personal information we hold about you
Correction — request that we correct any inaccurate or incomplete information
Deletion — request erasure of your personal information, subject to legal obligations
Opt out of marketing — unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly
Complain — lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within 30 days.

Children's Privacy

Our Site and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of the Site following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please reach out to us:

Website: motherofpearl.com.au
Email: [email protected]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992